Welcome to the Light-O-Rama Helpdesk

STOP! READ THE FOLLOWING BEFORE OPENING A TICKET!

How to Open a Ticket

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online.

A valid email address is required to submit a ticket. We recommend using the email address attached to your Light-O-Rama license.

Please be as detailed as possible when asking your question - about what's wrong AND what you've already done to troubleshoot.

  • If you are having HARDWARE OR EQUIPMENT issues, be sure to tell us exactly what equipment you have so we can help resolve the issue faster.
  • If you are having SOFTWARE issues, be sure to tell us what version of software you are using (which can be found in the upper left corner of any program).

If you're new, the "Getting Started" Tab on our main website has a lot of helpful links.

Only one question at a time on the help desk, please
. Do not submit duplicate tickets on the same issue.



Common Questions & Answers

Want to read Documentation (with pictures) to find answers? On-Line Help File
Want to watch Videos to learn the software? Video Tutorials

Here are the most common questions and topics we see in the help desk. Click the links for an immediate answer instead of having to wait for us to respond!

My Controllers Aren't Working How Do I Reset My Controller?
What License Level Do I Need? How Does Everything Hook Together?
What Network Speed Do I Use? I Want a Kit With Everything I Need
I Lost My License Key Can I Run a Show Without a Computer?
I Lost My Product Manual How Do I Update Firmware?
How Do I Use DMX and E1.31? I Need Help Upgrading to S5
I Want a Pixel Tree! How Do I Buy Sequences?
I Have a Big Project and Need HELP! I Want to Buy Smart Pixels

Other Frequently Asked Questions: FAQs.



Online Communities and Support

In November & December, we get dozens of help desk tickets per hour. The Light-O-Rama user community is a great resource (and you might get a faster answer during those times!)

Official Light-O-Rama forum




Thank you for being a Light-O-Rama customer (or a potential one)!