Welcome to the Light-O-Rama HelpdeskCOVID-19 Announcement: Light-O-Rama employees are working remotely. Please be patient as we all navigate these difficult times.
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.
Please be as detailed as possible when asking your question.
If you are having equipment issues, be sure to tell us exactly what you have so we can help resolve the issue faster.
In a super-big hurry? You might checkout our on-line user community. Start at the official Light-O-Rama forum
Save time. Here are the most common questions this month. Click the links for an immediate answer:
Here are other common questions:
♦ S4 seems different than S5? Find tutorials here and scroll down to 'Sequencer S5'
♦ I need my software license key! Click here for software License Key help.
♦ The PixCon16 is a bit overwhelming DMX and E1.31 setup for pixel control.
♦ Will my old controllers work with the new smart pixel controllers? Read this.
♦ I've got a Light-O-Rama controller but that's it. What else do I need?
♦ Can my controller operate in standalone mode? Standalone capable controllers.
♦ I need to renew my software license We can help.
♦ I need the latest Windows driver for my USB485 converter. It's at the bottom of this page.
♦ How do I upgrade my software? It's easy.
♦ I want to get the SuperStar add-on. Click here.
♦ Other Frequently Asked Questions: FAQs.
In a super-big hurry? You might checkout our on-line user community. Start at the official Light-O-Rama forum.
Only one question at a time on the help desk, please. It's easier for us to spot trends.